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Delivery Information
We hope you love shopping with Ten Ten Stores Limited. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Delivery is the charge for internet order processing, item selection, packaging, transport, and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon. Orders you place with Ten Ten Stores late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
We try to dispatch all express orders the same working day if ordered before 12pm, although sometimes this maybe delayed due to stock issues or a problem with the courier. You will be notified by email if your order is delayed more than 2 days. If you order is delayed more than 2 days and you have paid for express delivery then we may refund you the shipping fee back to your account.
Important Information
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that your buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier’s investigation as final.
