Order FAQ's

Sometimes a delay can happen this could be down to a number of factors such as product issues, carrier problems or that your parcel may of been too big to post. You can track your order at anytime on our order tracking page.

Unfortunately we don’t deliver on bank holidays and Sundays.

 

We deliver to most UK postcodes you will be notified at the checkout to contact us if we can’t

Some of our products on our website may come straight from our warehouse which means we would need to order your items into store for you to collect.

We accept any major Credit or Debit card. Klarna and Clear Pay will be coming very shortly. PayPal is currently banned for vaping companies.

General FAQ's

Our store is open Monday – Saturday 9am – 6pm and Sundays and bank holidays 10am – 16:00pm. We are closed on Easter Sunday and Christmas Day.
Unfortunately not the stock quantities shown online are from our main warehouse not the store.
Yes, it’s 0113 808 1389 if we don’t answer first time please call again if your call is urgent. if its not urgent you can use the whatsapp chat button and a member of staff can reply instore.
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